Refund Policy

Last updated: 08.December 2026

1. General

Thank you for your purchase. We value customer satisfaction and aim to provide clear and fair refund conditions. This Refund Policy explains when and how refunds may be requested.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• The request is made within [number] days of the purchase date

• The service or product has not been fully used or delivered, unless otherwise stated

• Proof of purchase is provided

Certain products or services may be non-refundable, as described at the time of purchase.

3. Non-Refundable Items

Unless required by law, the following are non-refundable:

• Digital products once access or download has started

• Services that have already been fully performed

• Customized or personalized services

4. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you may have a statutory right of withdrawal within 14 days, in accordance with applicable consumer protection laws, unless an exception applies.

5. Refund Process

To request a refund, please contact us at:

Email: [Email Address]
Subject: Refund Request

Please include your order details and the reason for your request.

6. Refund Method

Approved refunds will be processed using the original payment method, unless otherwise agreed. Processing times may vary depending on the payment provider.

7. Rejected Refund Requests

We reserve the right to refuse refund requests that do not meet the conditions outlined in this policy or where misuse is suspected.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. The current version will always be available on this website.

9. Contact

If you have any questions regarding this Refund Policy, please contact us at:

info(at)cnc-network.de